30-Day Return and Exchange Window
You may request a return or exchange within 30 days after your order is delivered. We accept eligible items when you change your mind, need a different available size, or receive an item that is damaged, defective, or different from what you ordered. For example, please contact us if a ring arrives with a loose stone or the wrong design.
Return Eligibility
For a change-of-mind or size-related return, jewelry must be unworn, unused, unaltered, and in its original condition, with any tags, packaging, and included accessories. You may try on a ring carefully to check its fit. Please provide your order number or other proof of purchase.
Items that have been worn, damaged after delivery, resized, engraved, or otherwise altered, and personalized or custom-made items, are not eligible for a change-of-mind return. Gift cards are non-returnable. These conditions do not limit your rights under applicable law or prevent you from contacting us about a damaged, defective, or incorrect item.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives and contact us promptly within the 30-day period if there is a problem. Include your order number, a description, and clear photos of the item and packaging where possible. We will review the issue and arrange an appropriate return, replacement, or refund.
How to Return an Item
- Email info@nguyenphatjewelry.com or call +17148986387 within 30 days of delivery with your order number, the item, and the reason for your request.
- We will review your request and send return instructions. Please wait for those instructions before mailing the item.
- Pack the jewelry securely with its original packaging and included items, and include your order number. Send the package to:
Nguyen Phat Jewelry
9200 Bolsa Ave ste 227 Booth 1A
Westminster, CA 92683
United States - Keep the tracking number until your return has been delivered. We will inspect the item and contact you about the result.
How to Exchange an Item
Contact us within 30 days of delivery with your order number, the item you want to exchange, and the size or replacement you would like. We will confirm eligibility and availability and provide instructions. Return the original item securely to the address above. Once it is received and inspected, we will arrange the replacement if available. If the requested item is unavailable, we will discuss an alternative or an eligible refund with you. Any price difference will be explained before the exchange is completed.
Return and Exchange Shipping Costs
If an item arrives damaged, defective, or incorrect, we will cover reasonable return shipping and the shipping cost of an approved replacement. Contact us first so we can arrange the return. For a change of mind or a size exchange where the item is not defective or incorrect, the customer is responsible for the cost of sending the item back; we will ship an approved replacement to a U.S. address free of charge. We do not charge a restocking fee.
Refunds
After receiving your return, we will inspect it and notify you whether the refund is approved. Approved refunds are processed within 5 business days after receipt and returned to the original payment method. Your bank or card issuer typically takes an additional 5–10 business days to post the refund; timing can vary by institution. If you have not received it after that time, check with your bank and then contact us.
Order Cancellation
If you wish to cancel before your order has shipped, contact us as soon as possible. If the order has not shipped when we receive and process your request, we will cancel it and issue a full refund to your original payment method without an additional handling fee. Once an order has shipped, it cannot be canceled; please follow our return and refund process after delivery.
Contact Us
Store Name: Nguyen Phat Jewelry
Address: 9200 Bolsa Ave ste 227 Booth 1A, Westminster, CA 92683
Phone: +17148986387
Email: info@nguyenphatjewelry.com
Opening Hours:
Monday to Tuesday: 10 AM–7 PM
Wednesday(Veterans Day): 10 AM–7 PM Hours might differ
Thursday to Sunday: 10 AM–7 PM
(GMT-07:00) Pacific Time
Response Time: We respond within 24 hours.