Shipping Area and Cost
Nguyen Phat Jewelry ships only within the United States. Shipping is free on all orders, with no minimum purchase required. We do not currently ship internationally.
Order Processing and Cutoff Time
Orders are processed within 1–3 business days. Our order cutoff is 2:00 PM Pacific Time. Orders placed before the cutoff on a business day begin processing that day; orders placed at or after the cutoff, or on a non-business day, begin processing on the next business day. Business days are Monday through Friday, excluding U.S. federal holidays.
Delivery Time and Carrier
We ship orders with UPS. After an order is processed and handed to UPS, estimated transit time is 3–5 business days. Estimated total time from order placement is 4–8 business days, depending on the cutoff time, processing, destination, holidays and carrier conditions. Delivery estimates are not guaranteed.
Tracking Your Order
Once your order ships, we will email a shipping confirmation with a UPS tracking number. Use the number on the UPS website to follow your package. If you do not receive a tracking number within 3 business days after shipment, please contact us with your order number and the email address used at checkout.
Order Cancellation
If you wish to cancel before your order has shipped, contact us as soon as possible. If the order has not shipped when we receive and process your request, we will cancel it and issue a full refund to your original payment method without an additional handling fee. Once an order has shipped, it cannot be canceled; please follow our return and refund process after delivery.
Delivery Questions
Please check your shipping address before placing your order. If a package is delayed, appears lost, or arrives damaged, contact us with your order number so we can help investigate with UPS.
Contact Us
Store Name: Nguyen Phat Jewelry
Address: 9200 Bolsa Ave ste 227 Booth 1A, Westminster, CA 92683
Phone: +17148986387
Email: info@nguyenphatjewelry.com
Opening Hours:
Monday to Tuesday: 10 AM–7 PM
Wednesday(Veterans Day): 10 AM–7 PM Hours might differ
Thursday to Sunday: 10 AM–7 PM
(GMT-07:00) Pacific Time
Response Time: We respond within 24 hours.